REGULATIONS OF THE DAEWOO POWER PRODUCTS ONLINE STORE

TERMS AND DEFINITIONS

Regulations - general conditions for entering into sales agreements via the website www.dw-pp.com.

Seller - DAEWOO POWER PRODUCTS sp. z o.o. with its registered office in Warsaw, ul. Radzymińska 198, registered in the Entrepreneurs' Register kept by the District Court in Warsaw, XIV Economic Division of the National Court Register under the KRS number 0000758372 / registered in the Central Register and Information on Economic Activity, having NIP: 1182185223, REGON: 381918524.

Customer - a purchaser of goods offered by Daewoo Power Products sp. z o.o. through the Online Store located at www.dw-pp.com, who has accepted the provisions of these Regulations.

Consumer - a purchaser who is a natural person as defined in Article 22¹ of the Polish Civil Code, making purchases in the Online Store located at www.dw-pp.com for purposes not directly related to their economic or professional activity.

Online Store - the official online store located at www.dw-pp.com, operated by the Seller. The terms "Online Store" and "Website" are identical and are interpreted in the same way in the rest of these Regulations.

Goods - the subject of sale (item) available in the relevant section of the online store. The list of goods sold remotely is determined by the Seller.

Order - a list of Goods purchased by the Customer and confirmed by the Seller, regarding which the Customer and the Seller have mutual obligations under the terms specified in the Sales Agreement.

1. GENERAL PROVISIONS

1.1. This document constitutes the Regulations of the online store, i.e., the general terms and conditions for concluding Sales Agreements via the website www.dw-pp.com.

1.2. The Seller's obligations to deliver the Goods and other obligations related to the delivery of the Goods arise upon the conclusion of a Sales Agreement (hereinafter referred to as the "Agreement") on the terms set out in these Regulations.

1.3. A person who agrees to the terms contained in these Regulations has the opportunity to conclude a Sales Agreement with the Seller on the terms of these Regulations. The timing of the conclusion of the Sales Agreement by a specific person with the Seller on the terms specified in these Regulations depends on the payment method chosen by the Customer when placing an order:

1.3.1. In the case of purchasing goods on a prepayment basis - from the moment the Seller receives a relevant message indicating the Customer's intention to purchase the Goods, accompanied by actions aimed at making payment for the Goods;

1.3.2. In the case of payment for the Goods after receiving them from the Seller or the courier company - from the moment the Seller/courier company issues a fiscal receipt, VAT invoice, or any other document confirming payment for the Goods. Payment for the goods and the issuance of a fiscal receipt, VAT invoice, or other document occurs at the time of handing over the Goods by the Seller or the courier company to the Customer.

2. SUBJECT OF THE AGREEMENT

2.1. The Seller undertakes to deliver the Goods to the Customer in person or through third parties (courier companies, post office, transport companies), and the Customer undertakes to accept the Goods, inspect their external appearance, quality, and condition, check the quantity and completeness of the Goods, and make payment for the Goods in accordance with the terms of the Agreement.

3. PRICE OF THE GOODS AND PAYMENT TERMS

3.1. The prices at the time of ordering are binding. All prices are gross prices - they include the applicable, statutory VAT.

3.2. The price of the product is provided along with the product name on the Seller's online store website. The product price does not include shipping costs. For each order, regardless of the value of the specific order, the specified shipping cost plus VAT must be added. Information about shipping costs is provided at the order summary stage.

3.3. At the time of order confirmation, the Customer is obliged to choose one of the following payment methods: online payment via the PayU system, payment to the courier company upon receipt, payment in the physical store upon pickup.

3.4. In the case of choosing the option of pickup in the physical store, the Customer makes payment directly at the physical store when concluding the Sales Agreement on terms established with the Seller.

3.5. In the case of non-cash payments, payment cards/credit cards, the Customer's obligation regarding payment for the Goods is considered fulfilled upon the funds being credited to the Seller's settlement account.

4. PLACING ORDERS

4.1. Orders are accepted through the Website.

4.2. The condition for order fulfillment in the Online Store is that the Customer provides correct and actual personal and correspondence data, including specifying the delivery address only within the European Union, and correctly completes the Order form.

4.3. The selection of Goods is made by selecting the "Buy" option next to each item. By clicking the left mouse button on the shopping cart icon, you can view the cart and make changes to the quantities ordered and proceed to place the Order. To continue placing the Order, select "Next" to choose the delivery and payment method. Then, proceed to order summary and complete the mandatory details.

4.5. After placing the Order, the Customer will receive an email or phone call with confirmation of the placed Order.

4.6. In case the ordered goods are not available, Daewoo Power Products sp. z o.o. will contact the Customer to potentially change the ordered goods, cancel the Order, or agree on an approximate delivery time.

4.7. Placing an Order for Goods implies acceptance of the terms of this Regulation.

5. ORDER FULFILLMENT AND DELIVERY METHODS

5.1. The Sales Agreement between the Customer and Daewoo Power Products sp. z o.o. is concluded upon confirmation by Daewoo Power Products sp. z o.o. of the Order previously confirmed by the Customer.

5.2. The Order accepted for processing by the Seller is compiled, the Goods documentation is prepared, and within three business days, the Order is handed over to a courier or other third parties (transport companies) for delivery to the address specified by the Customer. The maximum order fulfillment time is 10 business days.

5.3. The Customer checks the shipment upon receipt for completeness and absence of damage in the presence of the person delivering the Goods. In the event of mechanical damage to the purchased Goods found by the Customer upon receipt, the Customer should prepare a damage report in paper form in the presence of the courier or electronically on the carrier's website. In such a case, the Customer has the right to refuse to accept the Goods.

5.4. The right specified in point 5.3 does not apply to packaging damage and signs of use of the device to check its proper functioning by the Seller.

5.5. Together with the delivery of the Goods, the Customer is provided with a fiscal receipt or VAT invoice, a warranty card, and operating instructions.

5.6. Delivery methods are displayed during the ordering process depending on the type and quantity of the ordered Goods.

6. WARRANTY

6.1. The warranty period for a product purchased for consumer use is 2 years from the date of purchase/delivery. A one-year warranty is provided for equipment purchased and used for business or professional purposes (commercial purchase). Consumer purchase, as defined by the Act of July 27, 2002 (Official Journal 02.141.1176), is a purchase made by a natural person who buys this product for purposes unrelated to professional or business activity. A purchase made by a business entity or a natural person conducting business activity is considered a commercial purchase.

6.2. The manufacturer provides an additional 12-month warranty for a product purchased for consumer use after the basic warranty period has expired. Additional warranty (Extended XXL Warranty) is granted under the following conditions:

6.2.1. User registration of purchased goods on the website: www.daewoo-power.com no later than 30 days from the date of purchase. Confirmation of successful registration is a response sent to the email address provided during registration;

6.2.2. Entries in the warranty card regarding routine service and maintenance performed at an authorized service center. The technical service schedule and a list of maintenance tasks are included in the operating instructions for each product and on the website www.daewoo-power.com;

6.2.3. User compliance with all requirements and recommendations for product operation found in the user manual.

6.3. If any of the above requirements are not met, it is considered that the additional warranty for the product is not available to the user. The additional warranty does not cover wear and tear of parts, accessories, and consumables, as well as defects and cases not covered by the basic warranty period.

6.4. Under the warranty, Daewoo Power Products sp. z o.o. undertakes to remove factory or material defects caused by the manufacturer's fault free of charge. A factory defect is determined by an expert committee of an authorized service center.

6.5. If a defect was not reported immediately upon its detection, and the user continued to use the faulty device, the seller, distributor, or authorized organization has the right to fully or partially reject the presented claims.

6.6. Most products require proper maintenance and routine technical service. The schedule of service and maintenance activities is included in the user manual for each product. These activities should only be performed at authorized service centers, as confirmed by the appropriate entry in the warranty card. If maintenance work is not carried out within the specified time and results in any abnormalities (defects) of the product's components or assemblies, the buyer completely loses the right to warranty.

6.7. The warranty does not cover activities such as assembly, maintenance, periodic technical service, configuration, cleaning, and inspections. These services are not a warranty obligation of the manufacturer (seller) and are performed at the user's expense according to the rates of an authorized repair service.

6.8. The warranty procedure begins upon the delivery of the equipment to an authorized repair service center. The repair service provider is required to respond to warranty claims within 14 business days from the date of receiving the equipment. The repair will be carried out as quickly as possible.

6.9. The basis for accepting a warranty claim is a correctly completed warranty card with the seller's stamp and the buyer's signature.

6.10. To be accepted for repair, the product must be clean and complete. The service center may refuse to accept dirty equipment for repair or clean it at the expense of the claimant.

6.11. Warranty entitlements do not include the right of the customer to demand compensation for lost profits and costs incurred due to equipment repair time.

6.12. The choice of how to rectify the defect is up to the guarantor, who can repair or replace the damaged part and also exchange the product for a new one. Regardless of the method of defect rectification, the warranty continues, extended by the time it takes the guarantor to rectify the defect.

6.13. The warranty does not exclude, limit, or suspend the customer's rights arising from the provisions on the warranty for defects in the sold item.

6.14. THE WARRANTY DOES NOT COVER:

6.14.1. Mechanical damage (cracks, chips), damage caused by adverse workplace conditions, the presence of foreign bodies in the product or in ventilation grilles, and damage caused by improper storage (corrosion of metal parts);

Malfunctions caused by clogging of the fuel system or cooling system;

6.14.2. Damage resulting from product overload, improper operation, or use not in accordance with the intended use of the product, as well as instability of electrical network parameters. Clear signs of product overload include melting or discoloration of parts due to high temperatures, simultaneous damage to two or more components, scratches on the cylinder or piston surface, damage to piston rings or connecting rod bearings. The warranty also does not cover the damage to automatic voltage stabilizers of electric generators resulting from improper use;

6.14.3. Damage to consumable parts subject to natural wear and tear during operation and subject to user inspection (carbon brushes, cables, rubber seals, throttles, shock absorbers, clutch springs, spark plugs, mufflers, nozzles, discs, pulleys, guide rollers, cables, hand starters, clamp handles, bushings, V-belts, light bulbs, batteries, filtering and protective elements, greases, replacement accessories, equipment, wheels, knives, drills, knife handles, cutting heads, cutting chains, guides, control cables, plugs, and overload pins, etc.), as well as damage to protective elements (topical fuses, shear screws, brass gears, coil springs, damping rollers, etc.);

6.14.4. Maintenance and technical service of the product (cleaning, rinsing, lubrication, etc.), assembly and configuration of the product;

6.14.5. Mechanical and thermal damage to electrical cables;

6.14.6. Malfunctions of the product in the event of: structural changes, attempted repairs and adjustments not provided for in the user manual, failure to perform operational and maintenance inspections required by the user manual, use of incorrect spare parts and consumables;

6.14.7. Defects arising from the use of a product showing signs of damage (increased noise or vibration level, power loss, reduced speed, burnt odor);

6.14.8. Any damage resulting from excessively intensive use of equipment with hour meters (over 150 h per month);

6.14.9. Defects resulting from the natural wear and tear of the product or the wear and tear of rubbing parts;

6.14.10. Damage resulting from force majeure events beyond the guarantor's control;

6.14.11. The customer's rights to demand compensation for lost profits and costs incurred due to defects in the item;

6.14.12. Any damage caused to objects or persons.

7. RETURN OF PURCHASED GOODS

7.1. In accordance with applicable legal regulations, a Customer who is a Consumer and enters into a distance selling agreement has the right to withdraw from the Sales Agreement of the goods without giving any reason by submitting a relevant statement, in a written form, within 14 calendar days from the date of delivery of the ordered goods to the Consumer or to a third party indicated by the Consumer. Acceptance of the provisions of this regulation is equivalent to informing the Customer about the right to withdraw from the contract within the above-mentioned period.

7.2. In the event of withdrawal from the contract, the contract is considered not concluded, and the Consumer is released from all obligations. The return of the goods should take place immediately, no later than within 14 days from the date of withdrawal from the Agreement. The Customer, being a Consumer, is obliged to return the goods at their own expense or deliver the returned goods in person to Daewoo Power Products sp. z o.o. (address: ul. Radzymińska 198, 03-674 Warsaw). The Seller will refund the payment using the same payment method that was chosen by the Customer, unless the Customer agrees to a refund to their bank account, regardless of the chosen payment method. For this purpose, the buyer is required to provide their bank account number.

7.3. To receive a refund of the amount paid for the purchased item, the device must not show any signs of use. Upon receiving the product, the consumer may check its nature, completeness, or operation to the extent that they would check it in a stationary store ("dry run"). If the device shows only slight signs of use, the Seller may consider a partial refund of the amount for the purchased item, reducing the refund value by the costs incurred for restoring the item to its original condition. However, if the device shows clear signs of use beyond what is necessary to check its functioning, making it impossible to restore the item to a fully valuable state, the Seller will declare the deduction of the total amount paid for the item. After receiving the device, Daewoo Power Products service will conduct an expert analysis to determine the extent of item usage, and then issue the relevant statement.

8. NON-CONFORMITY OF THE GOODS WITH THE AGREEMENT

8.1. Complaints are considered in accordance with the procedures and rules specified in the Civil Code and the Act of May 30, 2014, on consumer rights. In the event of non-conformity of the goods with the contract, the Customer has the right to demand their repair or replacement. Daewoo Power Products sp. z o.o. may carry out a replacement when the Customer requests a repair or may repair it when the Customer requests a replacement if bringing the goods into conformity with the Agreement in the manner chosen by the Customer is impossible or would require excessive costs.

8.2. In the event of non-conformity of the goods with the Agreement, the Customer may submit a statement about reducing the price or withdrawing from the contract when:

8.2.1. The Seller refused to bring the goods into conformity with the Agreement by replacement or repair due to excessive costs.

8.2.2. The Seller failed to bring the goods into conformity with the Agreement in accordance with Article 43d (4-6) of the Consumer Rights Act, or the non-conformity of the goods with the Agreement continues despite the Seller's attempt to bring the goods into conformity with the Agreement; the non-conformity of the goods with the Agreement is so significant that it justifies a reduction in the price or withdrawal from the contract without prior demand to bring the goods into conformity with the Agreement. The Seller is unable to bring the goods into conformity with the Agreement through repair or replacement in a reasonable time or without excessive inconvenience to the Customer.

8.3. The Customer cannot withdraw from the Agreement if the defect is immaterial.

8.4. The Customer is obliged to make the goods available. The collection of non-conforming goods takes place at the expense of Daewoo Power Products sp. z o.o. after determining the method of collection with the Customer.

8.5. The Seller will respond to the complaint within 14 days from the date of its receipt. Failure to respond by Daewoo Power Products sp. z o.o. within 14 days to the Customer's complaint is equivalent to its acceptance.

8.6. The existence of the Customer's rights due to the non-conformity of the goods with the Agreement with Daewoo Power Products sp. z o.o. does not exclude, limit, or suspend the rights under the warranty. The submission of claims from the warranty granted to the Buyer is made on the terms specified in the warranty card. The provisions contained in this section also apply to a natural person who concludes an agreement directly related to their business activity when the content of this agreement shows that it does not have a professional character for this person, resulting in particular from the subject of the business activity carried out by them, made available based on the Central Register and Information on Economic Activity Act.

9. COMPLAINT HANDLING

9.1. To report a complaint, you must correctly fill out the complaint form (click here).

9.2. The form should include contact details, the name and model of the device, serial number, information about the subject of the complaint (type, circumstances, and date of defect occurrence).

9.3. Along with the form, you should attach a copy of the purchase receipt and the original warranty card, which should contain the following information: serial number (located on the box and on the engine of the device), company seal, name and surname, and the Customer's signature. It is also recommended to fill in the remaining fields of the warranty card.

9.4. Packaging the device is the responsibility of the complainant. It is recommended to send devices in their original packaging. If this is not possible, the device should be properly protected during transport using replacement packaging. The returned equipment should have complete accessories (as at the time of purchase). It is necessary to empty the fuel tank.

9.5. In the case of an unfounded/unaccepted complaint, the customer bears the costs of verification and transport.

9.6. To expedite the complaint handling process, please send a complete set of documents to the address serwis@daewoo-power.com.

10. RETURN OF USED ELECTRIC AND ELECTRONIC EQUIPMENT

10.1. The Customer has the right to return used equipment intended for household use free of charge, in accordance with the Act of September 11, 2015, on used electrical and electronic equipment. The return of used equipment can only take place if the purchase of a new product is made in an online store located on the website www.dw-pp.com and covers a used product of the same type, performing the same functions as the delivered equipment. The used equipment should be complete.

10.2. In the case of purchasing goods in the online store with courier delivery, the intention to return used equipment must be reported by email to info@daewoo-power.com within a period not exceeding 14 days from the date of purchase of the new device. The return is made after verification by Daewoo Power Products sp. z o.o. of purchases made by the Customer - within 10 business days from the date of notification.

10.3. In the case of collecting the goods in a stationary store, the used product can be returned at the time of picking up the new device.